Mandarin Oriental has a new Loyalty and Guest Recognition Program Manager for its Fans of MO program.

Mandarin Oriental Hotel Group, the world leader in luxury hospitality is embarking on its next phase of premium revenue growth through an exciting program of new hotel, resort, and property developments, as well as expanding into lifestyle areas for the brand in merchandising/retail, and through strategic investments such as StayOne Degree.

Society assisted the hotel group in the search for a Loyalty and Guest Recognition Program Manager for their Fans of MO program. Candidates were searched for in both New York and London, and through a wide variety of sectors that included, but was not limited to, retail, hospitality, travel, among other brands that were known to have excellent rewards and loyalty programs. A wide variety of potential candidates were contacted, and many had experience in loyalty, marketing, and program management.

The successful candidate will work alongside the VP of Guest Engagement based in London, managing the program, providing members’ assistance, collaborating on the program’s marketing, among other responsibilities that will ensure a high standard for the Fans of MO program.

We are happy to have assisted Mandarin Oriental Hotel Group on this appointment and we wish the successful candidate all the best!